Support
How can we help?
Email us at support@tinnimo.com with questions about the app, purchases or your data, and we'll help.
What should you include in your message?
- What happened, and what you expected to happen
- The steps that lead to the problem, if you can repeat it
- Your iPhone model and iOS version (Settings › General › About)
- The Tinnimo version (Settings › General › iPhone Storage › Tinnimo)
- A screenshot, if it helps
Please don't send health details you'd rather keep private. We don't need them to help.
How do you restore Tinnimo Plus on a new iPhone?
Tinnimo has no account. Your purchase is tied to your Apple ID, so sign in with the same Apple ID, then open Tinnimo and go to Today › your avatar › Tinnimo Plus › Restore purchases. You can also tap Restore on the Tinnimo Plus screen, or "Restore Tinnimo Plus" when you first open the app.
Your check-ins, journal and mixes live on your old iPhone. They move to a new one through an iPhone backup or transfer, or with a Tinnimo backup file (see below).
How do you back up Tinnimo and restore it later?
Tinnimo has no account, so deleting the app deletes your journal. A backup file keeps it safe, and you can bring it back after you reinstall Tinnimo or move to a new iPhone.
- Save a backup: Today › your avatar › Settings › Data and privacy › Export my data. Choose Save to Files › iCloud Drive, or email it to yourself. Keep the file called "Tinnimo data" and the date.
- Restore it: Settings › Data and privacy › Restore from backup, or "I have an account" › Restore from a backup when you first open the app. Pick the "Tinnimo data" file. Tinnimo shows what's in it and asks before replacing anything.
Data and privacy shows when you last saved a backup. Tinnimo Plus doesn't need a backup: it comes back with your Apple ID.
How do you cancel a Tinnimo Plus subscription?
Apple manages subscriptions. On your iPhone:
- Open the Settings app and tap your name.
- Tap Subscriptions.
- Choose Tinnimo.
- Tap Cancel Subscription.
Deleting the app or deleting your data doesn't cancel a subscription. If you have Plus, you can also start from Today › your avatar › Tinnimo Plus. See Apple's guide to cancelling a subscription. Refunds are handled by Apple: request a refund from Apple.
How do you export or delete your data?
Everything you log stays on your iPhone. You're in control of it:
- Export: Today › your avatar › Settings › Data and privacy › Export my data. It makes a file of everything Tinnimo keeps, plus a spreadsheet of your check-ins, and opens the share sheet so you choose where it goes.
- Delete: Settings › Data and privacy › Delete everything erases all of it from your iPhone at once. Deleting the app does the same, so save a backup first if you want to keep your journal.
Deleting can't reach copies in your device backups or files you've shared. Read the privacy policy for details.
Can't afford Tinnimo Plus?
Write to us at support@tinnimo.com and ask for free access. In the app, you'll find the same option in Settings › About Tinnimo › Can't afford Plus? Relief, 12 sounds, breathing, check-ins and the first week of Quiet Mind are free for everyone.
Can you suggest a feature or report an error in a guide?
Yes, please. Email support@tinnimo.com. If you spot a mistake in one of our guides, tell us which sentence and we'll check it against the source.
Is Tinnimo medical support?
No. Tinnimo is a wellness app, not a medical device, and we can't give medical advice by email. For medical questions, please see your doctor or an audiologist.